Tuesday, July 29, 2014

The 5 Core Components at the Root of Every Successful Restaurant

Why do some restaurants make it and others fail?  Successful restaurants must have the following 5 Core Components.  Does yours?

  1. Leadership – the clear vision in which you steer your employees to peak performance.
  2. Hospitality – the backbone of your business culture shown by the warm, friendly and generous reception you show to your employees, customers, vendors and community. 
  3. Systems – the instruments that takes decision making off your staff and allows you the freedom to take time off, build your business, or pursue other ventures.
  4. Unique Personality – the power to stand out over your competition.
  5. Virtue – the genuine drive for excellence with a mission of running a clean, ethical, professional business.

Monday, July 14, 2014

5 Reasons Restaurant Owners Should Not Be Worrying About Rising Food Cost: Reason 1

Reason One:  It’s a Losing Battle
Restaurant Owners Face Rising Food Prices
FOOD PRICES 

Let’s face it. Costs never go down.

When you think about all the costs involved with operating a restaurant, there can be a lot of areas to worry about. Payroll and labor costs. Equipment costs. Utility costs. But right now, it’s escalating food costs that have restaurant owners most concerned.

According to the United States Department of Agriculture, (USDA), consumers will see food prices rise throughout 2014. After remaining relatively level at 1.4 percent in 2013, prices could jump 2.5-3.5 percent in the coming months.  Although this range is close to the historical norms, the effect on your bottom line is what really matters.  

Due to the sensitive nature of increasing pricing in your restaurant, passing the burden onto your customers by raising prices, is a slippery slope.  

It’s easy to focus on rising costs and the factors causing the rises, however, this is stressful and unproductive. It is not doing any good to focus solely on the things that are out of your control.  

Now, I’m not suggesting that you shouldn’t be concernedand keep an eye on your costs. All successful business operators must do so, but there must be a balance.  

I am suggesting that by taking charge of what you can control, your restaurant will attract more customers and keep more of them coming back time and time again.

Your time is much more valuable when you focus on what you can influence and control. 

Use your energy to focus your resources to make positive changes that will grow your topline business revenue.

Imagine the possibilities when you invest the majority of your attention on strategies that will help you to move forward.  

These are things you can control and influence.  I am talking about:


  • Investing your efforts on creating happier customers, repeat customers and increasing revenue. 
  • Focusing on the things in your restaurant that are costing you money and don’t have to be.  
  • Using proven strategies that that will make your business more valuable today, tomorrow, and when you are ready to sell. 


You will read about these and more strategies later in this report.

To download full report on 5 Reasons Why Restaurant Owners Should Not Be Worrying About Rising Food Costs click here  Combating Rising Food Costs

Sunday, June 8, 2014

Are your Employees Engaged in Your Business?

Disengaged employees in the restaurant business can severely hurt your business.  If you see these symptoms you show take action immediately.  Your customers need to know that your employees believe in what you stand for.  An "I don't care" attitude is like the flu, it spreads quickly. 13 Personality Traits Of A Disengaged EmployeeThis infographic was crafted with love by Officevibe, the employee engagement platform that helps managers see the ROI of company culture while making employees happier and more motivated at work.

Monday, February 24, 2014

Why It Is So Hard To Make It in the Restaurant Business

Controlling Your Cash

Restaurants need to be run like businesses, and businesses require just as much attention on finance management as they do on quality controls. A restaurant may offer great services with customers waiting in lines out the door and yet may not even be able to break even, let alone make profits. You may think that a successful business is one with those that gets great reviews from food critics and loyal customers. On the contrary, the restaurant’s ability to make profits is what determines what makes it successful or not.  A restaurant that has to close its doors because cannot make it financially is failure.

How to make money in the restaurant businessSo you can cook, manage staff and take care of your customers, but if you can’t manage cash, read a P&L sheet or develop business strategies, then your business might be in trouble. It is very crucial for you to understand what each number and expense truly means in terms of profitability. You need to understand how to manage employees, perishable goods and plenty of other factors that are involved in running a truly successful restaurant.

It is very easy to be so engrossed in the day-to-day operations of smoothly running the restaurant that you forget to focus on the financial aspects of the business. A restaurant owner is supposed to be the Chief Executive Officer and needs to keep an eye on the bigger picture. Focusing on a singular aspect or getting involved in jobs that the staff has been hired for are not great ideas for the owner Restaurant owners most often worry that they will lose control if they aren’t constantly involved in the minutest of details, but in most cases, they end up losing control because of it.  Following are some of the most common reasons why restaurants fail:

Not Safeguarding Cash

Too often restaurants don’t have control over what comes in and what goes of the register and anyone working the floor has access to the cash register, and so no one person is accountable for any loss. Particularly in restaurants that don’t have a Point of Sale System, the situation is much worse. Without the POS, workers have to take the orders into the kitchen, hence making it almost impossible to track sales and run accurate reports.

Accounting

Lack of account monitoring has been a contributing factor in plenty of restaurants being closed down. Accounting is a serious business, but most restaurant owners are too engrossed in the excitement of running the place, that they choose to ignore the dull task of bookkeeping. Hiring an accountant might seem like an avoidable expense, however, it offers a good return on investment. So if a restaurant owner isn’t good at managing accounts, then it is better to seek professional help. You can look for a reliable finance management system, mobile or tablet applications or look for online service providers for assistance.

Poor Cash Management

Restaurant owners many times fail to monitor cash flow on a weekly basis. For a restaurant to survive, money in has to be greater than the money going out. Restaurants that spend above their means have little chances of survival. Restaurant owners need to develop both short term as well as long term cash flow projections. Many times restaurant owners only look at the short term returns and don’t monitor their spending history. A refrigerator breaking down or a string of bad weather can have dire effects on a restaurant if it hasn’t planned for emergencies. Restaurant owners need to have a short and long term plan and manage their cash properly.

No Cash Controls

Just like when you visit the grocery store and see the prices on items magically increase little by little or pack sizes shrink, your restaurant’s expenses need to keep up with inflation, and aptly monitor and control the expenses. A restaurant owner who does not look carefully at price increases is likely to witness the profits disappear with time. Increase in prices is a ways of life, but if a restaurant owner hides his head in the sand or just doesn’t take time to read the invoices has nobody to blame but himself.

Cost control also includes waste management. Waste in not just what is being thrown out but also includes leaving the air conditioned on during the night. Equipment and appliances that suck too much energy need to be monitored and handled smartly.

Lack of Inventory Controls

Where  extra inventory is just money sitting on the shelves, lack of inventory means not being able to fulfill obligations to the customer by not having a complete menu. Inventory and ordering is a science that all successful restaurant owners use to their advantage. Restaurants that do not monitor their inventory not only suffer in terms of profits and lack of management but also send a bad message to their staff, which could lead to employees thefts and eventually become the cause of the restaurant’s demise.

Financial mismanagement can cost a restaurant. Following are a few concepts that anyone entering the restaurant business should know and implement:

Tuesday, February 18, 2014

Managing Finances

Financial mismanagement will quickly cause a restaurant to fail. Cutting corners is not the answer.  Following are a few concepts that every restaurant needs to know from the beginning.

Taking Average Profits
You’d be surprised to know that on average a restaurant makes 5 cents on every dollar spent. So if it made sales of $50 in an hour, it means the profit is just $2.50, now that doesn’t sound much does it? And if you add the daily minute mishaps to these calculations, the profits would drastically decrease. A broken salt shaker or pouring out the wrong drink or the most common glass breakage might seem insignificant, but let’s see it from a different perspective. To make up for the loss of a salt shaker worth $5, the restaurant needs to make sales worth $100. Isn’t so insignificant after all is it?

The Tale of Expenses, Sales and Profit
In the simplest terms, profit is what you make when you minus the expenses from the sales. And if for whatever reasons, the expenses are more than sales, there is only so long that a restaurant can stay in business.

Fixed and Variable Expenses
Insurance and rent are fixed expenses whereas the labor and raw materials are the variable expenses. So the sales a restaurant makes after investing in variables need to pay for the fixed costs before profits are extracted.

Your Inventory
Liquor and food stock is like cash too, a restaurant only need so much in hand. Ideally there should be a week’s supply of food and a couple of weeks of liquor in store. Any more than that and the restaurant owner is simply overstocking.

Concentrate on Boosting Sales rather than Cutting Costs
Cost cutting is very important to help make more profits, but boosting sales is far more profitable. Many restaurant owners spend so much time concentrating on cutting down costs that they don’t think much about growth.

Cents Make Dollars
Regardless of how you do your math, there will only remain 100 cents in a dollar. Take 100 coins and let the staff divide them for wages, rent and other expenses. You’d be surprised on how they make the assessments.

Staff Expenses
Staff is most commonly the biggest expense in restaurants and so it is important that they are productive enough to make it worth the investment. Any rise in wages should be matched with productivity.

Additional Costs of Staff
Uniforms, training, meals, leaves need so be added in to total staff costs. They also need to be adjusted into the accounts.

Profits Pay For Equipment
Any investments made in equipment cannot be adjusted in the restaurant’s expenses and need to be paid for from the profits, so owner’s need to make sure that they are well worth the money. A good idea to judge if the equipment is worth the investment is by seeing if it will have a fast return on investment by either cutting down on overall costs like ingredients or labor or by boosting sales.

The Costs of Small Things
By working out the exact costs of small things restaurateurs can better evaluate the profits and sales. They need to know how much each napkin, glass or even a tomato, cucumber or scoop of red chilies costs, then check how much of it is wasted every week and how much it truly costs.

Monday, January 20, 2014

Rebranding - Is it Time to Make a Change


There is nothing worse than getting stuck in a rut.  What may have worked when you first opened your restaurant just doesn’t seem to be cutting it anymore.  A few signs that some changes may be needed are as follows:


  • Have you noticed that your business is not what it used to be?  
  • The food doesn’t seem so special
  • Your regulars seem to be visiting less and less
  • Morale with the staff is low
  • Staff turnover seems high
  • You lack motivation
  • You dread coming to work

Don’t worry, these things are normal but they are definite signs that you have got to get you and your restaurant out of the rut if you want to stay in business.   You may have to dig deep to get yourself motivated, but you did it years ago when you opened your restaurant and you can do it again now!  Here is how:
  1. Create a new tagline.
Begin with refreshing your brand image.  Just like you did when you opened your restaurant, take some time to figure out what you want to deliver to your customers.  In other words, when a customer hears your restaurants name, what do you want to immediately come to their mind?  Form this idea into a new tagline attached to your restaurants name.  An example of this would be, “The Wharfside, any closer to the ocean and you would be swimming.”  Or “ Anthony’s Pizzeria, smile and say cheeeese.”   For more information about branding click here.
  1. Find out how people see you now
The process of creating a new tagline has given you the opportunity to clearly see your vision of the new you. The next step is to accentuate the positive and eliminate the negative so you need to start asking questions.  You must ask your employees, your customers, and even people you meet in the grocery store.  Ask them what they know about your restaurant, what they think about your restaurant and things they may like to see added or changed.  This is going to give you the opportunity  to work on the perceptions that are currently out there that may not be what you want them to be.  It will also give you the opportunity to connect with the community by giving them what they are looking for.
  1. Take a look at your competition
Go and visit your competitors.  Take notes on the things they are doing right and the things they are not.  Is there something that nobody else is doing that may be a unique selling opportunity for you? Explore different restaurant concepts to help you find new ideas.  Check out different price points and what is being offered.  Also go to review sites and see what customers are saying about you and your competition.  This information can give you great insight on where you need to be focusing.
  1. Revamp your décor to fit your new brand
Don’t let this idea scare you.  You do not have to spend a lot of money to revitalize your space but it is essential that your customers will notice a difference.  New colors, textures, and lighting can make a tremendous difference.  Research other restaurants with the similar themes and get ideas for new color combinations and decorating ideas.  Think about how you may be able take your existing furniture and rearrange it to give the restaurant a new feel.  This is a great time to think about the traffic flow of your restaurant and work on ways to make service more efficient.   Places like Homegoods or even garage sales can have great inexpensive decorations to fill empty spaces and add a splash of interest.
  1. Redesign your menu
A menu redesign will fill three important purposes.  The first is to promote your new brand and give your new image credibility.  The second is to make the food special again by adding exciting new items or specials.  The third and most important is to help bring in more money.   It is a fact that customers look at menus in a certain way.  Placement, highlighting, typeface, and descriptions all play a huge role in what your customers will buy.  You need to design your menu so that your customers order what you want them to order  (click here for detailed information regarding menu design).  Don’t forget your drink menu.  Be creative and come up with some great signature drink ideas that help enhance your brand.  
  1. Get your staff to “buy in’
Your staff is your sales team.  Makes sure they fully understand what you are trying to accomplish with the rebranding and make sure you let them know how it will positively affect the money they make too.  Train your staff to encourage feedback from customers and encourage them to ask the customers to come back.  You cannot rebrand your restaurant without the support of your employees.  If they are unwilling or not excited about  what is happening it might be time to let them go.  
  1. Get the word out.
Just because you work so hard to rebrand, don’t assume people know or care about what you are doing.  You need to build excitement and let everyone know what going on.  Since your staff is your sales team, encourage them to tell everyone what’s going on.  Try giving your staff $10 Gift Certificates to hand out to everyone they know or use social media channels to get the word out.  Post pictures of the changes and talk about the new menu; build excitement by having a ‘Look What We Have Done” party.   
  1. Monitor reactions and financial results
It is important to know reactions to your changes.  Hopefully by the increase of revenue you will know that you have made a huge difference. However, don’t take anything for granted.  Once again consult your staff for any feedback, listen to them and ask questions, and use comment cards in the check holders to get feedback from your customers.
Now that your rebranding has brought new life to your business keep the momentum going and set one day every month to brainstorm new ideas to keep your restaurant from getting old.  Little tweaks make a big difference and keep you relevant to your customers.

If you need help finding motivation or figuring out where to begin, we can help.  Call us at 845-598-4760 or email us at info@TheRestaurantPlaybook.com and we’ll get you started.

Tuesday, January 14, 2014

Understanding Credit Card Processing

Merchant service providers act as middlemen for your business and bank to help process and manage bankcard payments. Regardless of how small your business is, you need to offer card payment services to make it in today’s times. Card payments have become the most common method and so it is essential for restaurant owner’s to make sure they offer convenience to their customers to reap bigger profits.But it is not as simple as that. Credit card processing requires planning, research and complete understanding to make sure you aren't paying higher discount rates than you have to. Following is an explanation of exactly how much you are charged for various transactions:

Interchange

Discount rates are broken down into numerous categories known as interchange. Interchange can include more than 100 different rates that change every year, however, in most cases Independent Sales Organizations (ISO) charge bucket rates to merchants. Bucket rates are an easier way to categorize the dozens of different rate categories into groups to form a simple rate structure comprising of similar interchange levels. Bucket rates include Non-Qualified, Mid-Qualified and Qualified rates.


Qualified Rates

Qualified rates are bankcards that are used on premises. For businesses like restaurants that usually run on a brick and mortar structure, most transactions are done on the premises, via card swipes. These transactions don’t include any reward credit cards like Bonus cash, Flyer miles or other incentives for the customer. Merchants are charged the lowest discount rate in this category which ranges from 1.65% to 1.95%. Qualified rates are usually low because the chances of a merchant getting a chargeback are the lowest and due to the lesser risk for the card and the merchant to absorb the cost of accepting fraudulent bankcards.


Mid-Qualified Rates

Mid-Qualified rates are charged for bankcards where the transactions are made via telephone/email etc. where the cards aren’t swiped. Although for restaurants offering cash on delivery, mid-qualified rates hardly apply. However, in cases where restaurants may accept payments on phone, or via online forms or websites, or are offering reward cards, then mid-qualified rates apply. The risks of fraudulence increase if a bankcard is not present, thus the discount rates are higher and range from 0.85% to 1.29% plus the qualified rate.Reward cards are also charged the same because eventually it is the merchant that absorbs the cost of MasterCard/Visa’s ability to offer reward card incentives.


Non-Qualified Rates

Non-qualified rates include International, Corporate and Business bankcards. These have the highest discount rates among the three and can range from 1.12% to 1.63% in addition to the qualified rate. Multiple factors are responsible for the high discount rates including the following:
  • These bankcards of the highest risks comparatively.
  • Business and corporate cards have highest limits.
  • The processing company deposits the funds into the merchants account upon approval and receives the funds afterwards.
  • International cards require thorough verification due to the high risks.
  • With international cards, more often than not, the processing company has to calculate the rate of exchange of the currency to the US dollar before withdrawal.
  • The non-qualified rates remain the same regardless of whether the card is swiped or not.

Item Fees

Apart from the discount rate, an item fee is also charged on bankcard transactions. This fee is reflected when a merchant receives a bankcard where the merchant has to settle all transactions for the day or needs to obtain approval. The terminal has to dial out to obtain an approval or batch out for the day. For each transaction where a merchant has to batch out or obtain an approval, the merchant is charged a cent. Depending on the type of business, a merchant is charged from 18 to 20 cents per dial out.


Monthly Statement Fees

Merchants are charged for the monthly report of discount fees and transactions that they receive. This statement is provided at the end of each month in order to help the merchant tally their revenue and accounting from bankcard transactions. Depending on the type of business, merchants are charged somewhere between $7.50 and $10 per month for the monthly statement. This monthly statement is also analyzed and reviewed by Independent Sales Agents when consulting with a merchant about converting current ISO.


How to Find the Right Processor

It can be very difficult for restaurant owners to find the right processor for bankcard transactions. There are numerous things that you need to keep in mind to make sure you are not paying higher rates and fees than you have to. Following are a few things to keep in mind when looking for Credit Card Processors:
  • Be on the lookout for processors who claim they can ‘save you money’ without having any knowledge of your business and card processing needs.
  • Steer clear of agents wanting to check your statements right away. Yes, it is important to check the statement before they can plan your discount rates, but both of you need to get a better understanding of what is needed and what is on offer before jumping to confidential financial reports.
  • There is no such thing as ‘whole sale pricing’ as far as MasterCard and Visa are concerned, so if that’s what the sales agent is offering, then there isn’t much validity to their claims.
  • If the representative starts offering you rates without understanding the nature and structure of your business, then that’s a red flag waving right at you. There is a huge difference between the rates on a statement and the total cost incurred. In the end, it is the total money you are charged that matters, not the numbers on your statement, regardless of how tempting and pretty they look.
  • Service is just as important as the offer at hand. So steer clear of representatives who choose the trickiest of times to ring your bells. A reliable agent will help you find the best deal at the right time and most importantly at your convenience.
  • You have questions about matters you don’t understand? Good for you. Don’t let complex, default answer fool you. If you don’t understand what your representative is trying to tell you, then the chances are neither does he/her. And it’s time for both of you to move one and for you to find someone who knows what they are offering and knows how to tell (sell) it too.
  • A good processor will stay updated on cost fluctuations or reduction in cost from MasterCard/Visa and will inform you about the changes too. So you need to know that they know what needs are.
The more you know the easier and more convenient it will be for you to find the right processor. It can be both frustrating and costly to let your processor tell you stories that although take you to fantasy land on paper, end up costing you real time money. Your business is all about you, your costs, your profits and your transactions. So by knowing how credit card processing works and how you are charged for it will help you make a more profound decision. Because in the end, it is very easy to identify processors who work for your best interest, and they are usually the ones that companies have stuck to for longer period of times. So do a little research to find out who the other merchants, especially in the restaurant business, are entrusting their credit card processing with.  

Tuesday, January 7, 2014

One of the Main Reasons Restaurant Fail

Keeping Up Momentum

New restaurant owners many times fail to realize that no one "needs" a restaurant, in most cases restaurant purchases are discretionary in nature so getting it right from the beginning is so important.

Lack of clarity in the concept is a huge reason for failure, but most of all it’s the mistakes and poor decisions made during start up that cause businesses to go belly up too. The first months of getting a restaurant open is a minefield of leases, permits, licensing, certifications and approvals. Not knowing how to navigate the process can land up costing the new restaurant owner plenty besides time and money. It cost momentum, which many fail to realize is crucial in a new opening. A restaurateur can borrow money, hire and cultivate vision and talent, but its momentum—the energy of progress--that keeps a plan moving forward and into living restaurant. Without the "momentum," the money dries up, visions get foggy and talent moves on. What happens next is that each pause, every stall, affects the momentum of the project. These interruptions wear away at the interest of everyone, partners, investors, prospective hires and anticipated customers. The restaurant is in a bad situation before the first dollar ever hits the till. 

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